years in customer service and international projects
Yulia Sergeeva
Founder of Make It Sense · customer service expert
Over 15 years of experience in customer service, partnerships and international projects. Combines needs analysis, well-designed processes and effective communication to adapt products and create lasting value for both parties.
- Customer service
- Partnerships
- International projects
transactions analysed in a customer processing audit
reduction in service delivery costs after process redesign
Professional journey
Banking: experience spanning factoring and credit risk, B2B sales, CRM, receivables management and document workflow automation.
Developed international projects in MICE, trade and marketing. Projects with VISA and members of the Olympic movement; trade and export revenue growth of more than 20%.
Partnerships, training and professional community development: corporate clients, business English programmes and training for more than 200 professionals a month.
Project work in customer service and partnerships: launching individual leasing, auditing more than 100 transactions, reducing service costs by 14%, business events and international grant programmes.
Financial University under the Government of the Russian Federation · economist specialising in accounting, analysis and audit. Additional training in communication, reputation management, IFRS, procurement and risk management.
Projects
MIS
EVENT & PR agency
Make It Sense
Event production as a B2B marketing tool: from business objectives, audience and key message to delivery, results and impact.
Publications
Coming soon
All BIOS articles ↗
Articles in preparation
Articles and expert analyses will appear after editorial approval.
Professional contacts
Contact Yulia
For customer service, partnerships, international projects and expert articles.