Product guide
BIOS Personal Help
Step-by-step guidance on account features, working with data and taking safe next steps.
BIOS AI
Ask BIOS AI
Describe what you want to do in BIOS Personal. The answer will use only the material in this guide.
Do not include your name, contact details or medical data. This assistant explains how the service works and does not provide health advice.
All guides
Choose the task you need help with.
Getting started with BIOS Personal
What to fill in and upload first so BIOS can begin building a coherent health context and suggest useful next steps.
How to ask BIOS AI questions
Practical ways to ask about symptoms, documents and preparing for a medical appointment — without asking the chat for a diagnosis.
What are BIOS protocols?
How your goal, history and new data become a step-by-step plan, why steps may change and when a doctor needs to be involved.
How to give a doctor access to your data
How to choose which data to share and for how long, send an invitation to a doctor and revoke access at any time.
How family profiles work
How a linked family member's account differs from information they share with you, and how to keep different people's data separate.
How Health Memory is built
Where records come from, how documents connect to observations and why the history of changes matters more than a single result.
How invitations and bonuses work
When an invitation counts as successful, how a bonus appears in your account and why it is not a cash payment.
How BIOS protects your data
How processing purposes, consent, limited access and your own actions help you stay in control of your data.
How to use the interactive family tree
How to add relatives, clarify relationships and use the tree for family medical history without automatically disclosing medical data.
How to configure BIOS notifications
How to choose notification categories and channels, enable quiet hours and keep essential security messages.
A clear guide explains both an action and its limits.
Prepared by BIOS AI and reviewed by the BIOS team. These guides explain how the service works, but do not replace a doctor, diagnosis or emergency care.
BIOS support
Still need help?
Message the BIOS team on Telegram. Do not send passwords, login codes or medical documents.